If a piece is not right, you have 14 days from the day it is delivered to tell us you want to return it.
How to return something
- Write to info@varifyo.com within 14 days of delivery, with your order number and the piece you wish to return.
- We reply with a return authorisation and the address to send it to. A return sent without authorisation cannot be accepted, because the warehouse will not know whose it is.
- Send it with a tracked courier service — UPS, FedEx or DHL. Returns sent by post cannot be accepted.
- Once the warehouse has received and checked the piece, the price of the item is refunded to the card you paid with.
What the piece has to be like
Unworn and unused, with all tags still attached, in its original packaging and with everything it came with — dust bag, box, authenticity card. A piece that has been worn, altered or damaged cannot be returned.
If something arrives damaged or is the wrong piece
This one is on us. Send photographs to info@varifyo.com within 14 days of delivery, showing the piece, its tag and the problem clearly. We arrange and pay for the return, and you choose a replacement or a refund.
Exchanges
We do not swap one piece for another directly. Order the piece you want, return the first one, and the first is refunded once it arrives back.
Return shipping
Unless the piece arrived damaged or was the wrong one, the cost of sending it back is yours. We can supply a return label and deduct its cost from the refund, or you may book your own tracked courier.
Refunds
The item price is refunded once the piece is back and checked. Refunds reach your card according to your bank, usually within five to ten business days of being issued.